Privacy Policy

1. General Provisions

  1. The Controller of personal data collected via the Mill Mood online store, available at www.millmood.pl, is Małgorzata Zając, operating a business under the name Małgorzata ZAJĄC, with its registered office at ul. Jana Liberki 4a, 42-700 Lubliniec, NIP: 5751449097, REGON: 542778375.
     Contact address: hello@millmood.pl.
  2. The Controller makes every effort to ensure the protection of privacy for users of the service and the security of processed personal data, in accordance with the provisions of the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016).

2. Scope and Purposes of Personal Data Processing

  1. Personal data is processed for the following purposes:
    • fulfilling orders placed in the online store,
    • handling payments, deliveries, and returns,
    • contacting the Customer regarding orders,
    • managing the user account (if applicable),
    • issuing invoices and maintaining accounting records,
    • processing complaints and returns,
    • conducting marketing activities (e.g., newsletter, if consent has been given).
  2. Personal data is processed based on:
    • Art. 6(1)(b) GDPR – for the purpose of performing the sales contract,
    • Art. 6(1)(c) GDPR – for the purpose of fulfilling legal obligations,
    • Art. 6(1)(a) GDPR – based on consent (e.g., newsletter subscription),
    • Art. 6(1)(f) GDPR – in the legitimate interest of the Controller (e.g., protection against claims).

3. Scope of Data Collected

Depending on how the store is used, the Controller may process the following data:

  • first and last name,
  • email address,
  • phone number,
  • delivery address and/or billing address,
  • company details (if applicable),
  • IP address and technical data regarding the device and browser (for statistical and security purposes).

4. Sharing Personal Data

  1. Customers’ personal data may be transferred to:
    • payment operators: PayU S.A., Przelewy24 (PayPro S.A.),
    • courier and postal companies carrying out deliveries (e.g., InPost, DPD, DHL),
    • entities supporting the store’s IT infrastructure,
    • accounting office for accounting services.
  2. Data is not transferred outside the European Economic Area (EEA), nor is it shared with third parties for marketing purposes without the Customer’s explicit consent.

5. Data Retention Period

Personal data is stored for the period:

  • necessary for the performance of the contract and order processing,
  • resulting from accounting regulations (up to 5 years from the end of the tax year),
  • until consent is withdrawn – in the case of marketing activities,
  • until the expiry of any potential claims.

6. Rights of Data Subjects

Every person whose data is processed has the right to:

  • access their data,
  • rectify (correct) data,
  • erase data (‘right to be forgotten’),
  • restrict processing,
  • data portability,
  • object to data processing,
  • withdraw consent at any time (if processing is based on consent),
  • lodge a complaint with the President of the Personal Data Protection Office (PUODO).

Requests in the above scope can be sent to the email address: hello@millmood.pl.

7. Data Security

  1. The Controller applies technical and organisational measures ensuring personal data protection appropriate to the risk – including securing access to the administrative panel, encrypted SSL connections, and restricted data access.
  2. Data is processed only by persons authorised by the Controller.

8. Newsletter and Marketing

  1. If the Customer subscribes to the Mill Mood newsletter, their email address will be used to send information about new products, promotions, and inspirations related to the store’s offer.
  2. The Customer can unsubscribe from the newsletter at any time by clicking the ‘Unsubscribe’ link in each message or by sending an email to: hello@millmood.pl.
  3. Newsletter delivery occurs only with the user’s consent (Art. 6(1)(a) GDPR).

9. Cookies

  1. The store uses cookies to:
    • ensure the proper functioning of the website,
    • remember user preferences,
    • create anonymous visit statistics,
    • marketing and content personalisation (e.g., remarketing ads).
  2. Cookies are not used to identify the user, but to recognise the device and facilitate website use.
  3. The user can change cookie settings in their internet browser at any time, including completely blocking or deleting them.
  4. Restricting the use of cookies may affect some website functionalities.

10. Changes to the Privacy Policy

  1. The Controller reserves the right to introduce changes to the Privacy Policy, resulting, among other things, from changes in legal regulations, technology, or the store’s operations.
  2. The current version of the Privacy Policy is always available on the website: www.millmood.pl/privacy-policy.

11. Contact

For matters concerning personal data protection, please contact us:
 📧 hello@millmood.pl
 📍 Małgorzata Zając, ul. Jana Liberki 4a, 42-700 Lubliniec

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